Organic Pouch – organicpouch.au

Last Updated: 1st of March 2025.

1. Returns Eligibility

We want you to be satisfied with your purchase. Returns are accepted under the following conditions:

  • Items must be returned within 7 days of delivery.
  • Products must be unused, unopened, and in original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

2. Items That Cannot Be Returned

  • Perishable items (e.g., fresh produce, dairy, or any food with short shelf life).
  • Gift cards and promotional items.
  • Items marked as “Final Sale.”

3. Refunds Process

Once we receive and inspect the returned item, we will notify you of approval or rejection of your refund. If approved:

  • Refunds are processed to the original payment method within 14 business days.
  • Shipping fees are non-refundable unless the return is due to our error (wrong item/damaged item).

4. Exchanges

  • If you receive a damaged or incorrect item, we will send a replacement at no additional cost.
  • Contact us within [X] days to arrange an exchange.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

6. How to Initiate a Return

  1. Contact us at Contact page with your order details.
  2. We will provide return instructions.
  3. Send the item back to our designated return address.

7. Contact Us

For return or refund inquiries, reach out to Contact page.